I have a question about my order, what do I do?

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Send us a message! Email hello@secondarchive.com with your query and we will get back to you as soon as possible.

Can I cancel my order?

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If you have made an honest mistake email us immediately on hello@secondarchive.com and we'll see what we can do. But if we have packaged up your item(s)/ already dropped it off at the post office, then we are unable to cancel the order.

What about Brexit?

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If you are outside of the UK, please note you will be responsible for any duties or taxes on arrival to your country. Please be aware of any import responsibilities or duties you might be charged when the order lands on your side of the pool.

From 1st Jan 2021, shipments to the EU may attract VAT and other fees which you will be responsible for. You will be contacted by your local authority regarding payment of any charges once the shipment arrives in your country. These charges are determined by your local authorities, not Second Archive, and are your responsibility to pay.

We however will do our best by shipping the item as a gift.

What size range do you offer?

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We strive to offer clothes for all sizes. However, while we are growing the shop from scratch, there might be limited availability in what is currently on offer. If you are looking for a specific item of clothing then drop us an email on hello@secondarchive.com or contact us via DM on Instagram @secondarchive and we will try source your size and item for the shop!

Do you want to buy my clothes for the shop?

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If you think you have items of clothing that will work for the shop, drop us an email hello@secondarchive.com or DM us via Instagram with photos.
We are picky but polite <3

Do you ship worldwide?

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Yes!